Latest update 23 March, 2025

Shipping & Returns

At TECHNICLAD, we aim to make your shopping experience seamless, from delivery to returns. This policy outlines how we ship our premium stone veneer products and handle returns. Please read carefully before ordering from www.techniclad.co.za.

Shipping Policy

01. Shipping Options and Processing

  • We ship across South Africa via trusted third-party couriers.
  • Orders are processed within 2-5 business days from payment confirmation (Sale Date), subject to stock availability.
  • Once processed, we’ll provide an estimated delivery date (“Requested Delivery Date”) via email.


02. How We Ship

  • Peel and Stick Panels: Packed flat in sturdy boxes for safe, compact delivery.
  • Micro Stone, Stone Veneer, and Translucent Stone: Larger sheets are rolled and securely wrapped to leverage their flexibility, ensuring safe transport. Exact methods may evolve as we refine shipping for these products.
  • All Goods are delivered to the ground floor address you provide.


03. Shipping Costs

  • Costs vary by order size, weight, and destination, and exclude VAT unless stated otherwise.
  • You’ll see the Delivery Charge on your Tax Invoice, payable upfront unless you’re a Credit Approved Customer.
  • Free shipping may apply to select promotions—check our website for details.


04. Delivery Details

  • Please make sure to provide accurate delivery details (address, contact number) when ordering. We’re not liable for delays or losses from incorrect details.
  • A signed delivery note confirms receipt. Contact us at info@techniclad.co.za within 48 hours if Goods don’t arrive as expected.


05. Risks and Delays

  • Risk passes to you once Goods leave our premises or are ready for dispatch if you fail to collect.
  • Delays due to couriers, weather, or unforeseen events aren’t our responsibility, subject to law.

Return Policy

01. Our Commitment

  • We want you to love your TECHNICLAD purchase. If you’re not satisfied, you may return Goods within 30 days of the Sale Date, subject to this policy and our Terms and Conditions.


02. Return Eligibility

  • Returns must be:
  • Within 30 days of the Sale Date.
  • Unused, undamaged, and in original packaging.
  • Goods damaged, installed, or altered (not due to our error) aren’t eligible.
  • Note: No returns are accepted post-installation unless required by the CPA. Please check Goods before use.


03. How to Return Goods

  • Email info@techniclad.co.za with your order number and return reason to start the process.
  • We’ll provide a return authorisation number (RA#) if needed and confirm next steps.
  • Return Goods at your expense (unless defective per Clause 5.1 of our Terms and Conditions Policy) to:
    TECHNICLAD Returns
    44 Blue Crane Road, Monte Christo, Hartenbos, Mossel Bay, South Africa.


04. Refunds

  • Once we receive your return, we’ll inspect it and notify you of approval within 14 days of receipt.
  • If approved, we’ll process a refund to your original payment method within 14 days thereafter, excluding Delivery Charges unless the return is due to our error.
  • A Return Fee (up to 10% of the purchase price, excluding VAT) may apply for handling costs.


05. Damaged or Defective Goods

  • Report issues within 48 hours of delivery to info@techniclad.co.za.
  • Per the CPA (Clause 5.1), we’ll replace or refund defective Goods at our cost if notified timely. Pre-installation inspection is your responsibility.


06. Exchanges

  • We don’t offer direct exchanges. Please return the original item for a refund, then reorder your preferred item online.


07. Stockist Purchases

  • This policy applies only to direct purchases from www.techniclad.co.za.  Stockist purchases follow their own return policies once our network grows.